New Subscriptions

Refunds are available for the first 14 days from the date of your initial subscription purchase. This applies only to your first payment with Fluener.

Renewal Subscriptions

After the initial 14-day period, subscription renewals are non-refundable. Please cancel your subscription before the renewal date if you do not wish to continue.

Partial Refunds

We do not offer partial refunds for unused portions of your subscription period. However, you will retain access to premium features until the end of your current billing cycle if you cancel.

Processing Time

Once approved, refunds are typically processed within 5-10 business days. The exact timing depends on your payment method and financial institution.

Payment Method

Refunds will be issued to the original payment method used for the subscription purchase.

Account Access

Upon processing your refund, your premium subscription access will be immediately revoked, and your account will revert to free tier status (if applicable).

Technical Issues

If you experience technical issues that prevent you from using Fluener, please contact our support team first. We'll work to resolve the issue before considering a refund outside the standard 14-day window.

Fraudulent Activity

Refund requests associated with fraudulent activity or abuse of our service will be denied, and the account may be permanently suspended.

Disputed Charges

If you dispute a charge with your bank or credit card company instead of contacting us directly, we may be unable to provide support or resolve the issue promptly.