New Subscriptions

Refunds are available for the first 14 days from the date of your Premium subscription purchase.

Renewal Subscriptions

After the 14-day period, subscription renewals are non-refundable. Please cancel before your renewal date if you do not wish to continue.

Partial Refunds

We do not offer partial refunds for unused portions of a billing period. You will retain access to your plan's features until the end of the current billing cycle after cancellation.

Google Play (current subscribers)

Fluener Premium is billed through Google Play Billing. Google is the merchant of record and controls the refund mechanism — Fluener does not directly process or issue refunds for Google Play purchases. See "How to Request a Refund" below for how we still honor our 14-day guarantee on top of Google's own refund policy.

Stripe (legacy web subscribers)

Web checkout has been discontinued. If you subscribed through our website before this change, your existing subscription may still be billed through Stripe until it lapses or is migrated to Google Play. Refund requests for these subscriptions are handled directly by our support team.

Google Play Purchases

Once we approve a refund through Play Console, Google processes it to your original payment method on Google's own timeline, which we don't control. Refunds you request directly through the Play Store follow Google's timeline as well.

Legacy Stripe Purchases

Once approved, refunds are typically processed within 5–10 business days to your original payment method, depending on your financial institution.

Account Access

Once a refund is processed, your subscription will be revoked and your account will revert to the Free plan immediately.

Technical Issues

If a technical issue prevents you from using Fluener, contact support first. We'll work to resolve it before considering a refund outside the standard window.

Fraudulent Activity

Refund requests linked to fraudulent activity or abuse will be denied and the account may be permanently suspended.

Disputed Charges

If you dispute a charge with your bank instead of contacting us directly, we may be unable to resolve the issue promptly. Always reach out to us first.