1. Information We Collect

2. How We Use Your Information

We use the information we collect to:
• Provide, operate, and improve all Fluener features
• Enable live voice rooms, AI tutoring, direct messaging, and vocabulary training
• Authenticate your identity and manage your account
• Deliver push notifications for messages, room invites, and activity alerts
• Personalise your language learning journey
• Process payments and manage premium subscriptions
• Monitor performance, diagnose errors, and improve reliability
• Enforce our community guidelines and Terms of Service
• Respond to your support requests

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

3. Microphone & Audio Permissions

Fluener requests microphone access (RECORD_AUDIO on Android, NSMicrophoneUsageDescription on iOS) exclusively to enable participation in live voice rooms. Specifically:

Live voice rooms: Audio is transmitted in real time to other participants via WebRTC. It is never recorded or stored on our servers.

Voice messages: When you record and send a voice message in a direct conversation, the audio file is uploaded to our servers and stored until the message is deleted.

No background recording: The microphone is only active when you are actively participating in a voice room. We do not access the microphone in the background for any other purpose.

4. Third-Party Services

5. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

Service Providers: Third parties who assist us with hosting, payment processing, push notifications, and infrastructure — bound by confidentiality obligations.

Other Users: Your display name, profile picture, online status, and room participation are visible to other Fluener users as part of the social features you choose to use.

Legal Compliance: When required by law, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.

6. Data Storage, Security & Retention

Your data is stored on secure servers protected by industry-standard measures including HTTPS encryption in transit and access controls at rest. Authentication tokens on mobile are stored in your device's secure enclave, inaccessible to other applications.

Retention periods:
• Account and profile data — retained while your account is active
• Messages and voice messages — retained until deleted by you or upon account deletion
• Live voice room audio — never stored; exists only during the session
• Push notification tokens — retained until notifications are disabled or the app is uninstalled
• Learning progress — retained while your account is active

When you delete your account, all associated personal data is permanently removed from our systems within 30 days.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information via account settings.
Deletion: Request permanent deletion of your account and all associated data.
Restriction: Object to or restrict certain processing activities.
Portability: Request your data in a structured, machine-readable format.
Opt-out of notifications: Disable push notifications at any time in your device settings or within the app.

To exercise any of these rights, contact us at the email address in Section 9.

8. Children's Privacy

Fluener is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will delete the information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy wherever it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you via email or an in-app notice. Your continued use of Fluener after any changes constitutes your acceptance of the updated policy.