Help center
Help & Support
We're here to help you learn languages better
Have questions or need assistance? Our support team is ready to help you with any issues or inquiries about Fluener.
Email supportContact Support
Email Support
For general inquiries, technical issues, account questions, or any other assistance, please email us at:
support@fluener.comResponse Time
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please mention "URGENT" in your email subject line.
Common Topics
Account & Billing
- Creating and managing your account
- Subscription plans and upgrades
- Payment and billing questions
- Refund requests
Technical Support
- Login or access issues
- Bug reports and technical problems
- Browser compatibility
- Performance issues
Learning Features
- How to use specific features
- Vocabulary cards and spaced repetition
- Placement test and CEFR levels
- Specialization packs (Medical, Legal, Finance)
- AI Voice Tutor and Room AI Helper
- Progress tracking and word collection
- Customizing your learning preferences
Before Contacting Support
To help us assist you more quickly, please include:
- A clear description of your issue or question
- Your account email address
- Screenshots (if applicable)
- Browser and device information
- Steps you’ve already tried to resolve the issue