Help & Support
We're here to help you learn languages better
Have questions or need assistance? Our support team is ready to help you with any issues or inquiries about Fluener.
Contact Support
Email Support
For general inquiries, technical issues, account questions, or any other assistance, please email us at:
Response Time
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please mention "URGENT" in your email subject line.
Common Topics
Account & Billing
• Creating and managing your account
• Subscription plans and upgrades
• Payment and billing questions
• Refund requests
Technical Support
• Login or access issues
• Bug reports and technical problems
• Browser compatibility
• Performance issues
Learning Features
• How to use specific features
• Language learning tips
• Progress tracking
• Customizing your experience
Before Contacting Support
To help us assist you more quickly, please include:
• A clear description of your issue or question
• Your account email address
• Screenshots (if applicable)
• Browser and device information
• Steps you've already tried to resolve the issue